Finland’s innovation system has previously been one of the world’s top systems. However, recently we have begun to fail in global comparisons of development of the information society and international competitive ability in innovation. What factors influence the capability to produce innovation? How could knowledge intensive work be better supported in Finland? The reasons behind the lack of new innovation may lie in the way that knowledge intensive work is led and organized. The quality and value of knowledge intensive work suffer within corporate structures that aim to control instead of support the metacognitive aspects of individuals’ thinking.
National economic productivity and competitive edge have been defined in the government platform to need new and broader innovation for instance in the areas of technology, research, education and organizations. However, with Finland’s increasing disability to produce new innovation and recent loss of global competitive power in this area, new structures and ways to produce innovation and develop the information society are needed. As national economy comes to rely more and more on innovation instead of industry, the systems supporting development of knowledge intensive work become highly important.
From the individual’s point of view, value creation through enrichment of knowledge requires continuous self-awareness with observation, evaluation and development of own thought processes. With a word, knowledge work is learning. From a structural point of view, knowledge work is acting within networked contexts, which further complicates the cognitive demand of information processing. Successful knowledge intensive work happens through flexible and dynamic arrangement and ongoing learning in cooperation with others. The quality and value of knowledge work are defined through the efficiency of learning and the uniqueness and applicability of the results of learning.
With this definition of knowledge intensive work in mind, the relevant question is: how do current organizational structures support individual learning? It seems that through highly defined management processes, a lot of cognitive activity that is an essential part of the knowledge worker’s thinking is actually defined as the responsibility of management. The over-managed organization contains corporate functions that should be re-internalized into individuals’ thought processes in order to support learning. Processes such as motivation, time management, choice over tasks, communication with others or personal wellbeing cannot be defined by someone else and successfully guided by external structures in a way that would still permit creative and flexible learning. People cannot be creative individuals if they are viewed as human resources that need to be managed. With less management of choices related to work and internal thought processes, individuals’ thinking and learning will become self-led and creative activity happen naturally within the most fruitful interpersonal contexts.
However, only decreasing management functions will not lead to desired results. The whole concept of work needs to change, along with traditional conceptions of work-roles, work places and other structural aspects. Human centric, task-based work is a model that defines knowledge intensive work in a fundamentally different way. The basic idea of the concept is that knowledge intensive work is learning and cannot effectively be defined by work roles, places and organizational structures. Knowledge intensive work is about specific task content and the learning and cooperation of individuals interested in the content. Applying the concept of human centric task-based work to how knowledge intensive work is conducted would provide the needed support for organizational and individual learning that enables creative thinking and new innovation. The concept of human centric work as a new mode of function could also in itself be a step in developing the information society in Finland and supporting national economy through increasing the value of locally “produced” knowledge intensive work.
Thank you Esko Kilpi