Archive for the ‘Self-knowledge’ Category

Predicting the future sounds like humbug but in fact it is something very innate to humans, and a huge part of everyday business. People make sense of the world by building models and operate in different environments based on the predictions based on the models. In the business world, people sell each other probable visions of the future with the help of statistical inference and modeling. In many areas of business, modeling and predicting helps people make informed decisions, decide how to prepare for the future, providing a sense of control and a feeling of assurance.

When it comes to people, there is a saying that the best predictor of future behavior is past behavior. People tend to repeat patterns of behavior, and repeating patterns of behavior enforces them, making them more likely to be repeated. Most of the time predictions based on this law of human behavior work well. Experts, like psychologists, can make pretty accurate predictions about how a person will succeed in a work environment e.g. by simulating different facets of this environment and making observations. Just like economists or statisticians can predict growth or decline.

However, when there is a need for finding potential and thinking creatively, it does one good to remember that in essence the future is unpredictable. No method can provide 100 % accuracy or state 100 % probability. There is no way of knowing the future before it occurs. In fact, it can be a liberating experience to un-know it. Especially when trying to discover something new, if the models we use as the basis of our thought are pictures of the past, how can they support visions of the future?

The pressure to come up with new ideas in business is continuous. However, business decisions very often need to be based on predictions. Will there be a market for this product? How does this product respond to the needs of different customer segments? Wild, improbable ideas may be born easily, but many lose their true creative edge when molded by expectations based on what has worked previously or on a dated picture of the customer. Sometimes, what we end up with is the same old, same old and customers are not impressed. They were waiting for something new. Producing something new requires letting go of the feeling of sometimes false security created by looking into the past.

In addition to modeling of the future that guides business decisions, people are also intuitively at it all the time. Most of this happens automatically. Our perceptive and memory systems build models and expect future events for follow these models. More often than not, they do. And if a violation of the model occurs, we adjust it and keep on predicting. The human mind needs a sense of predictability to experience continuum of the self. Without it, we could not operate in the world. It is thus very difficult to stop modeling and predicting. Un-knowing the future requires conscious effort.

Reminding yourself of known improbabilities is one way to start un-knowing. With all the constancy there is in the world, it is fun to think about how our mere existence is in fact a highly improbable occurrence. If you were to ask some cosmic consultant about whether to put your money on “life as we know it”, she would advise you not to. The likelihood of a planet existing as Earth is, at this distance from the Sun, with this constellation of elements, not to mention the likelihood of the human race following to evolutionary path it has, is mind-bogglingly far-fetched.

So what does this all have to do with our everyday lives? We all know about how our expectations can mold the way we view the world. If you have a feeling that something will happen, you will start observing your environment with perception colored by this anticipation. Even the most self-proclaimed scientific, rational and objective person tends to look at the environment in a way that supports her own world view. And with abundance of information, scientific and other, in modern society, it is very easy to find evidence to support your own view. However, getting stuck in one’s own paradigm can stunt personal growth or create dogma. Updating your views with personally improbable information is one way to keep developing and learning in a creative way. Personally new perspectives and ideas can be found most easily by putting yourself in situations and creating connections you would not consider, that are not recommended for you based on your past preferences but still meaningful. Through un-knowing the future and approaching improbability in a brave way, new discovery is possible. And even so probable that you could put your money on it.

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Within a turbulant economy and in the midst of an individualist culture, people feel the pressure to find different ways to make themselves an appealing investment for a company. When the social loses its significance in joint creation of wellbeing, people turn to themselves for help. People seek to better themselves in a number of ways during their free time as well as at work. A somewhat ridiculous example of the pressure for self-development and self-help on the modern information worker are the gyms offering treadmills not with TV shows to lookat but simultaneous brain training games. Sounds appealing, enhance your cognitive capacity AND do your cardio at the same time!

Extremes aside, people do invest a lot of time and effort into becoming better and feeling better at what they do. In essence, this is a positive trend, highlighting personal responsibility and ability in self-development. However, with all the offerings and help for self-improvement out there, one may get a little lost, like in the gym example above.

How do you know when and what type of self-development is needed? A simple answer is: when contentment ends. When viewed from an environmental perspective, sometimes there are rules in play that force action that is not good for you or at the end for the environment. This is the case for instance when an employee has to work in an organization according to rules that she feels are not supporting her best efforts; lord knows how many people are at the moment doing for example work in a manner they know is not their best, in unsatisfactory circumstances, or with people they feel are not helping. However, there is no need to succumb to the situation. These are moments where the rules have reached their limits, they are inadequate and do not serve a purpose. These situations open a window of possibility for change: the possibility to take a step back, observe the situation, revise and transcend.

It is quite easy to notice rules and restrictions in your operating environment that make you unhappy and inhibit your success. Discontent about your own actions or thought processes is however easily subdued or avoided. Noticing what inhibits yourself from being better in your surroundings as well as in your own thoughts is vital for going forward. There is no reason people could not step back, observer, revise and transcend in their own minds as well.

What is it that separates highly successful individuals, excellent performance or wellbeing from their opposites? Luck or circumstance, the predispositions caused by individual genetic makeup and the environment, such as the networks we choose to belong to and build, all play their part. However the individual is not a dummy but a willful agent in the world. What are the actions that a person can take that help reach excellence and be better?

It seems that in the end te answer is very simple – reaching good quality and continuing development require: 1) challenging your own views about what you are doing 2) recognizing points of discontentment 3) making a conscious effort to do things better and 3) using your time correctly. Seems pretty manageable. But when looking at the popularity of services and consultation telling people to do just this, it also seems we need some help in the process.

The thing that connects most self-development programs, psychotherapies, meditation, yoga, life-coaching and career counseling, basically anything that promises you development, wellbeing, problem solving is that they aim at making use of the mind is “a combinatorial and recursive system” with the metacognitive capacity to have thoughts about thoughts as well as thoughts about thoughts about thoughts (you can continue this sentence for as far as your metacognitive capacity permits).

Recognizing and developing this particular cognitive capacity would be the first step for any person aiming at developing either outer or inner faculties. It would help in all the steps needed: noticing where and how things could be better in your own actions, understanding what is needed for improvement, what you do not yet know and how you could find this information as well as finding ways to motivate yourself into action. It seems that the power for becoming better is an innate faculty and one that to a great length defines human nature. Without clear and insuperable environmental or deeply rooted genetic obstacles for development, we find there are no more excuses…



Thank you Linda Nordberg and Vesa Putkinen

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Photo credit: travOC, Flickr

Finland’s innovation system has previously been one of the world’s top systems. However, recently we have begun to fail in global comparisons of development of the information society and international competitive ability in innovation. What factors influence the capability to produce innovation? How could knowledge intensive work be better supported in Finland? The reasons behind the lack of new innovation may lie in the way that knowledge intensive work is led and organized. The quality and value of knowledge intensive work suffer within corporate structures that aim to control instead of support the metacognitive aspects of individuals’ thinking.

National economic productivity and competitive edge have been defined in the government platform to need new and broader innovation for instance in the areas of technology, research, education and organizations. However, with Finland’s increasing disability to produce new innovation and recent loss of global competitive power in this area, new structures and ways to produce innovation and develop the information society are needed. As national economy comes to rely more and more on innovation instead of industry, the systems supporting development of knowledge intensive work become highly important.

From the individual’s point of view, value creation through enrichment of knowledge requires continuous self-awareness with observation, evaluation and development of own thought processes. With a word, knowledge work is learning. From a structural point of view, knowledge work is acting within networked contexts, which further complicates the cognitive demand of information processing. Successful knowledge intensive work happens through flexible and dynamic arrangement and ongoing learning in cooperation with others. The quality and value of knowledge work are defined through the efficiency of learning and the uniqueness and applicability of the results of learning.

With this definition of knowledge intensive work in mind, the relevant question is: how do current organizational structures support individual learning? It seems that through highly defined management processes, a lot of cognitive activity that is an essential part of the knowledge worker’s thinking is actually defined as the responsibility of management. The over-managed organization contains corporate functions that should be re-internalized into individuals’ thought processes in order to support learning. Processes such as motivation, time management, choice over tasks, communication with others or personal wellbeing cannot be defined by someone else and successfully guided by external structures in a way that would still permit creative and flexible learning. People cannot be creative individuals if they are viewed as human resources that need to be managed. With less management of choices related to work and internal thought processes, individuals’ thinking and learning will become self-led and creative activity happen naturally within the most fruitful interpersonal contexts.

However, only decreasing management functions will not lead to desired results. The whole concept of work needs to change, along with traditional conceptions of work-roles, work places and other structural aspects. Human centric, task-based work is a model that defines knowledge intensive work in a fundamentally different way. The basic idea of the concept is that knowledge intensive work is learning and cannot effectively be defined by work roles, places and organizational structures. Knowledge intensive work is about specific task content and the learning and cooperation of individuals interested in the content. Applying the concept of human centric task-based work to how knowledge intensive work is conducted would provide the needed support for organizational and individual learning that enables creative thinking and new innovation. The concept of human centric work as a new mode of function could also in itself be a step in developing the information society in Finland and supporting national economy through increasing the value of locally “produced” knowledge intensive work.

Thank you Esko Kilpi

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The importance of recovery from work-related stress in supporting personal wellbeing has been widely researched in health and organizational psychology. The mechanisms for recovery can be divided into psychological detachment, relaxation, mastery and experiencing control. The recently held annual Psychology Congress of Finland provided detailed insight especially about the mechanisms and effects of psychological detachment in relieving job related stress. The information in this text about psychological detachment and its effects on wellbeing is based on the articles and work of Dr Sabine Sonnetag.

Psychological detachment can simply be defined as not thinking about work-related issues after work hours. The relationship between detachment and wellbeing has been thoroughly researched as well as the characteristics of different kinds of employees and the ways they handle work related stress. The relationship between detachment and wellbeing is evident through for instance decrease in fatigue and negative affect. Detachment is especially important when job demands and time pressure are high. However, it has been found that employees who highly identify themselves with their work, and could thus be expected to also experience high job demands and time pressure, do not use detachment as a way to relieve job stress as much as people with less personal identification with work. It seems that the people most in need of the protective influence of detachment have a relationship to work that makes detaching somewhat impossible.

When thinking about modern information intensive work that pervades the typical limits of working hours and places, it may be that it will present individuals with increasing challenges for recovery from stress by detachment. What to do when work is no longer defined by work hours and work roles that can be isolated from other facets of life? Is high job-related stress inevitable when people find work in which they wish to immerse?

It seems intuitively reasonable that thinking about work related matters during non-work time, or failing at detachment, may increase experience of work-related stress. However, the pathological nature of work-related thoughts is difficult to comprehend: What is the difference between thinking about a concept that has to do with what you do for a living than for instance one about your leisure time interests? Is the pathology of work-related thinking created more by loss of control over thought processes than the contents of the thoughts themselves?

Loss of control over thoughts is a characteristic of the mind that is already noted as a factor in many mental illnesses. Increasing control over thought processes is a major goal of many psychotherapies and as a part of metacognition a vital cognitive process in learning and intelligent human function. Increasing metacognitive awareness and skills could provide a way for busy people to support wellbeing despite high immersion in work. Especially activation of negative work-related thoughts has been connected with increased fatigue and negative affect. Using metacognitive skills and control to stop negative thought cycles about work-related issues, identifying the most important things to think about and recognizing their influence on emotions and wellbeing would provide concrete and powerful internal tools to support stress management in lack of possibilities for detachment.

What could help in creating a sense of detachment in highly engaging information intensive work is finding a new way of thinking about work. People’s lives are in any case filled with a constantly transforming mass of subject matters and tasks. Some tasks and subjects are defined as work and people are rewarded money for letting these take up their time and brain activity. Some for instance have to do with hobbies and can activate a person and take up time and energy without any direct monetary consequences. A person’s work can in itself contain profuse tasks and subject matters varying in how motivating, challenging and rewarding they are. If the tasks that make up leisure time and the tasks that make up work would lose their imaginary boundary of definition, there is no reason why thinking about one work-related subject matter could not produce detachment from another. When thinking of tasks in this way, there would actually be no reason to specifically strive for detachment. Everything a person does is transient attachment, to different kinds of parties, matters and with different material and non-material consequences. For true stress relief and long-lasting wellbeing, it would be best to create as much positive, energizing and rewarding attachment as possible within and outside work-related circles. Detachment from one thing happens by itself through attachment to another.

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One of the ethical rules that psychologists obey is the need to keep psychological test material  secure and confidential. For example American Psychological Association APA has very clear rules about confidentiality about test material and results. It is understandable that for example disclosure of right answers in some intelligence test might jeopardize its’ validity because the situation that should be new for everyone taking the test would be familiar. In the same way, ethical rules for psychologists demand that psychologists do not reveal any other test items or information about what they measure.  Disclosure has the potential to invalidate the accuracy of psychological tests and thus harm clients of psychologists who require accurate and valid assessment of their psychological attributes. Psychologists should therefore be mindful of these principles in handling psychological test material and releasing this material.

Keeping the individual’s test results confidential is a principle that every psychologist obeys and I don’t want to question this. However,  I would like to play with the thought that what would happen if there would be more publicity in the field of psychology and about tests in general – if more and more non-personal test material would be public, what kind of effects would it have? Would making different test more public help psychologists in their mission to help people develop their self-consciousness and help people realize their fullest potential? Would test development be ruined or be more effective?

Anyway, some copies of well-known tests seem to appear in the internet anyway – and a lot of self-help tests with more or less psychological knowledge behind them. And unfortunately, a lot of “helpful advice” also seems to exist on how to answer to different tests to appear smart, outgoing etc.

I sometimes wonder what would be better – to keep the test material as a professional secret as it is today or to systematically share some test information.  Is possessing some critical information about tests the strenght of psychologists today or would sharing some of this possessed information be a more powerful strength? I’m a huge fan of Linus Torvalds because of what he managed to do with open source software and I would very much hope some kind of similar development in the field of psychology when developing psychological tests.

Even if everything could not be shared, where could we begin? I’ve already seen some very promising applications that provide pre-screening of some mental problems – giving some preliminary answers to persons with problems that should they seek  professional help or are their problems in the range on normal difficulties that can be mastered alone or with the help of friends.

Finnish  employment offices also have some personality and motivation tests  that give guidance to young people about what kind of professions they should choose. It’s just a shame that the professions are nor the same any more but are in continuous change and so also the tests seem to get old faster than a group of professionals have the time and resources to develop them. I think that this nicely illustrates the need for some co-operation and increased openness.

Professional life today is changing more quickly than ever thus creating new challenges for people and their mental health. This is where psychologists should join their strengths together and also listen to the feedback of their clients. I’m afraid that just individual groups of psychologists cannot do this but we would really need broad activity within psychologists and the clients utilizing psychological information. I don’t have specific answers what should we psychologists do right now about this challenge – maybe more thorough feedback about test results to persons that have been taken different tests is the first step – but about beginning truly sharing issues, what would be the next step? With this question I hope to open further this discussion about what to share with whom and when. In general, I have a lot of faith in discussion and interaction between psychologists and their clients.

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Currently companies use psychological assessments in increasing numbers. Traditionally assessments have been considered to be good when they produce valid information about the candidate to the persons making the recruitment decision. This is the case also today, but increasingly companies have begun to pay attention to the candidate experience. Companies are competing with each other to get the best professionals available and candidate experience in the whole recruitment process seems to be a key factor in promoting good corporate image and thus creating an attractive company for talented employees. With well managed psychological assessment there is a lot of potential to create a positive candidate experience for both the candidates that will be selected to the position and also the candidates that are not selected.

How should an assessment be constructed to get the best possible candidate experience? Methods used in the assessment play a vital role and so does the general atmosphere during the assessment.  The most essential part is what happens after the assessment – has the candidate learned something valuable for the future? Maybe some insight about her behavior –  how to best use her assets and what kind of improvements would best help her to to move towards her valued goals?

The current paradigm about assessments is more about measurement than about development. It is even considered unfair or  not objective if some learning takes place during the assessment – that is considered to bias the assessment or future assessment. I think that measurement and development can be done simultaneously if we aim at developing work-related general competencies and not only the competency of “how to behave in an assessment to make the results seem good”. If we measure some general competencies that are needed in various positions and in measurement use excercises that also develop these competencies,  that is good both for the candidate experience and for the company recruiting: the candidate can strengthen competencies that are useful even though she would not be recruited as a result of the assessment.  She will probably associate this positive learning experience with the company and tell positive things about his experience (and the company). Is she is recruited, the company gets a candidate with increased competency.

Just think about the vast possibilities of promoting self-awareness and metacognition, communications skills and also some position-relevant competencies. Assessment has vast potential in both measuring and developing widely needed general competences needed in working life today: like understanding how to communicate with different people, how to network, sell own ideas to others, to organize own work in an efficient manner,  what to do when facing a completely new situation, how to operate in a complex organization where responsibilities are in continuous change, how to operate in a to understand the possibilities and limits of own resources when there is more than enough of work to be done.

In brief, my recipe for an assessment that develops relevant competencies and promotes positive candidate experience  is using a lot of work samples and work simulations  in assessment and giving the candidate the best possible tools for self-reflection and developing her ways of thinking and behaving in these situations. From the perspective of a consultant conducting assessment I have good experiences about simulations and work samples and the candidates assessed have also frequently given good feedback about this type of excercises. The best feedback usually is that the candidate has learned something about her behavior or has had some insight how to behave differently in some situations. For example,  a few days ago I participated to an assessment center that aimed at selecting  salespersons that should sell premium brand cars to very demanding customers. When given feedback one candidate thanked for the good experience because he had learned that even though he thought that he is able to do a very profound analysis of the customers needs he still tends to skip some parts in discussing the customer needs – now he had developed an insight what to discuss more with the client and at what stage to do that.  In addition to that, he had already earlier also developed a unique style in contacting the client by phone but was a bit unsure how it was received by the customer. He was very pleased about the positive feedback and was happy to discuss which for kind of situations his tactics would best suited.

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Photo credit: vanlaar, Flickr

The concept of self, the dynamics of the mind and the mechanisms of consciousness are ideas which, despite great advances in cognitive neuroscience and psychology, still remain unexplained. People operate smoothly in everyday life through these functions but their definition still somehow escapes the logic and reasoning of which minds are capable.

When a person becomes interested in taking a deeper look at his thought processes or in understanding the personal meaning of his existence, more questions may arise than answers. If thought processes or the feelings tied to them do not define who a person or what his mind is, what then does? If a person is for example able to separate the definition of his self from a maladaptive thought content and decide to attach it to a different thought content with more positive ramifications, what is the stable part of the self that defines who a person is?

The only thing that is stable, continuous and that one can truly be certain of is the experience of “I am”. The pure feeling of existence or existing is stable throughout life, while the cells in our body change and the functions of the mind undergo huge developments. The feeling of existence is the only thing that you can really count on and as such may be a great source of comfort and energy. When recognized, it can provide a feeling of continuation in the midst of the relentless transience of other aspects of life.

Many philosophies and even some religions concentrate on definition of the self, the soul or human existence. Some psychological constructs such as metacognition provide ways to cultivate self-perception and awareness, but ultimately it seems that the mind cannot be defined by thought functions generated within it. The self cannot be wholly defined and explained by the mind’s functions, because in the end, the self is more than only a collection of intellectual and emotional constructs.

Scientific attempts to define consciousness and the self are very rare even within psychology that as a science strives to analyze and explain human behavior. Most research concentrates on models of neural interaction, neurological correlates to psychological events or theoretical models of psychological functions. A comprehensive explanation of what the mechanisms that produce a concept of self are or how consciousness could be explained are apparently too vast questions about too ill-defined constructs for research. A quick search through one article database returned only 4 articles, with two of them concentrating on coma.

One brave article on the concept of self relies on the theory awareness and consciousness as only be by-products of neural interaction. According to this principle of organizational invariance for example replacing any or all of the neurons in a human brain with microchips that have the exact same excitatory and inhibitory functions as the neurons would not alter consciousness as a phenomenon. This idea starts coming pretty close to esoteric concepts of cosmic consciousness but takes us quite far from trying to understand specifically human existence. It seems that whilst waiting for means of more refined measurement of the mind and the brain, all that people can do is speculate.

So what is the point of this kind of thinking? It may not be fruitful action to spend the majority of one’s time thinking about how to define the self and one’s existence. However,  as a thought for the mind to experience, these kinds of themes may provide a refreshing sense of release. Thoughts and feelings as events happening in the mind have such definitive and profound effects of people’s lives. They can be detrimental to the point of making someone seriously ill and on the other hand support long-lasting wellbeing and success in life. Recognizing the tremendous power and simultaneously the temporary nature of these internal constructions helps in creating a healthy perspective on life events. With more distance between the definition of self and the ongoing dynamic of feeling and thought, getting past negative happenings and concentrating on positive ones can become easier. Finding a more stable concept of self that does not follow the rollercoaster of emotional experience can provide a sense of security and enhance trust in oneself.

The nature of consciousness equips people with the ability to have control over their own thoughts and with the power of choice. The means to create happiness are within peoples’ minds but the point of access may be tricky to find. There is huge potential within every mind but at the same time the time for discovery is very limited. The distractions of everyday life take us along easily and most of the time in the midst of all this hurry it seems like a waste of time to take a moments to try and explain one’s existence. Maybe only posing the question from time to time is enough. Taking some time to ask and question vague concepts like meaning and existence can give the self a little holiday from endless definition and outer requirements.

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